No – we don’t offer family tickets. Some venues have lower-priced child tickets available. Some venues have flat pricing for adults and children.
Find out more about your visit by asking us a question! Just type your question or keyword in the box below to search our list of frequently asked questions.
Didn't find the answer you were looking for? Contact us
You can show all our FAQs or you can filter by topic:
Tickets The Show Venues Plan Your Day Accessibility Advent CalendarAs In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
Has this answer been useful? If not, you can contact us
As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
Has this answer been useful? If not, you can contact us
As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
Has this answer been useful? If not, you can contact us
No, each child must be in the company of a responsible adult at all times.
Has this answer been useful? If not, you can contact us
Yes, there will be a variety of souvenirs and toys available to buy at the show with a range of prices. Items are still to be decided, but we will have more information closer to the time!
Has this answer been useful? If not, you can contact us
As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
Has this answer been useful? If not, you can contact us
Ticket prices vary depending on the venue you choose and where you want to sit in the theatre. Ticket prices will vary up to £25.22.
Has this answer been useful? If not, you can contact us
No child is too young - most children in the audience are aged 0-4. Parents tell us that children of all ages enjoy the show. If your child enjoys the TV show, then they’ll love the live show too! If you'd like feedback from other parents please visit our Facebook Page: http://www.facebook.com/NightGardenLive
Has this answer been useful? If not, you can contact us
Some venues have lower-priced child tickets available. Some venues have flat pricing for adults and children. The age range and prices for these tickets varies depending on the venue you choose.
When selecting your tickets, a drop-down option will appear for you to select the child ticket option if there's one available for your venue. Please make sure you select the correct ticket type before completing your purchase.
Has this answer been useful? If not, you can contact us
Yes, your child will need a ticket. The age range and prices for child tickets varies depending on the venue you choose. When selecting your tickets, a drop-down option will appear for you to select the child ticket option if there's one available. Some venues will have flat pricing for both adults and children.
Has this answer been useful? If not, you can contact us
These are tickets for people over the age of 16 years old. Every adult who comes to see the show needs an Adult ticket.
Has this answer been useful? If not, you can contact us
No – we don’t offer family tickets. Some venues have lower-priced child tickets available. Some venues have flat pricing for adults and children.
Has this answer been useful? If not, you can contact us
As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
Has this answer been useful? If not, you can contact us
There are no hidden fees. Any booking fees are included in the ticket prices you can see on our website, and will be clearly identified on the checkout page.
Has this answer been useful? If not, you can contact us
There are different ways for you to receive your tickets depending on the venue that you choose. For most venues, tickets will be issued as an e-ticket (for you to print or display on your phone). There may be some venues where you'll need to collect your tickets at the box office on the day.
Has this answer been useful? If not, you can contact us
You should receive an email shortly after booking with a link to download your e-ticket. You can either print off your e-ticket or display it on your mobile device to the staff at the venue.
Has this answer been useful? If not, you can contact us
Your e-ticket should be emailed to you within 24 hours of placing your order. If you haven't received your e-ticket and you've checked your junk and spam folders, please call our customer service team on 0330 1200 123 - lines are open 10am - 4pm Monday to Sunday. You can also email helpdesk@nightgardenlive.com
Has this answer been useful? If not, you can contact us
We know that plans can quickly change when you have a young family, so we’ll always try our best to help if you need to exchange your tickets to another performance. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 1200 123. We’re available from 10am-4pm Mon-Sun.
Has this answer been useful? If not, you can contact us
No, tickets are not refundable. If you can no longer attend your booked performance, we’ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 1200 123. We’re available from 10am - 4pm Mon-Sun.
Has this answer been useful? If not, you can contact us
If you’re running late, please make your way to the venue and they will do their best to help if they can. Unfortunately our customer service team can't do much on the day, unless you're lost and need help finding the venue!
Has this answer been useful? If not, you can contact us
Has this answer been useful? If not, you can contact us
Yes, the show includes music and songs from the TV show, with the voice of the TV narrator, Sir Derek Jacobi.
Has this answer been useful? If not, you can contact us
It’s fine to take photos during the show, but please switch the flash off on phones and cameras. Flashes can be very distracting to the performers and other audience members. If you’re not sure how to do this, please take a few moments to check before you leave home.
Has this answer been useful? If not, you can contact us
No, the characters do not speak in the same way that we do, so it is not possible for them to say happy birthday to a member of the audience.
Has this answer been useful? If not, you can contact us
No, unfortunately it is not possible to meet a character after the show.
Has this answer been useful? If not, you can contact us
Has this answer been useful? If not, you can contact us
We want as many families as possible to be able to see the show, so we’ll be visiting 28 venues all over the UK in 2024, you can find our full tour list here.
We’re sorry if we’re not coming to a theatre nearer you. If you want to send your feedback, please contact helpdesk@nightgardenlive.com or contact your local theatre to tell them you’d love to have us there!
Has this answer been useful? If not, you can contact us
We don't yet have any confirmed plans to take In the Night Garden Live outside of the UK, but if you sign up to our mailing list (click "Sign Up" at the top of this page), you'll be the first to hear if this changes!
Has this answer been useful? If not, you can contact us
Has this answer been useful? If not, you can contact us
We will do everything we can to make sure that a child's medical condition doesn't prevent them from experiencing In the Night Garden Live. Please get in touch with us at helpdesk@nightgardenlive.com. If you would like financial assistance for a poorly child to see the show, we ask that you contact the Make a Wish Foundation: http://www.make-a-wish.org.uk/ When you refer a child to them (http://www.make-a-wish.org.uk/wishes/how-do-i-refer-a-child/), please write 'In the Night Garden Live' at the top of the form.
Has this answer been useful? If not, you can contact us
Tickets will go on sale to the general public at 9am on Friday 2nd February. If you've registered for the presale, you'll get early access from Wednesday 31st January. We'll send your time slot and discount code on Sunday 28th January and booking link on Monday 29th January.
Has this answer been useful? If not, you can contact us
Yes, you will need to register again to access this year's Advent calendar.
To make sure we can get your gifts to you as easily as possible you will need to register with your current address and phone number.
To access your Advent calendar from 1 Dec, you can request a magic link to quickly login, by entering the email address or mobile number you registered with.
Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.
Register for your free In the Night Garden Live online Advent calendar here!
Has this answer been useful? If not, you can contact us
In 2024 In the Night Garden Live will be visiting 28 venues all over the country.
You can see our full list of venues here.
Has this answer been useful? If not, you can contact us
Performance times vary depending on the date and venue you are visiting. Normally performances are on at 10am, 1pm or 4pm, but please check our website and your tickets carefully!
Has this answer been useful? If not, you can contact us
Igglepiggle’s Busy Day is where Igglepiggle looks for his friends and follows their funny sounds until he finds them all. All the main characters appear in the show.
Has this answer been useful? If not, you can contact us
The show is still in development but we expect it to be just under an hour long.
Has this answer been useful? If not, you can contact us
Yes. Igglepiggle, Upsy Daisy and Makka Pakka all appear live in the show.
Has this answer been useful? If not, you can contact us
All theatres let you see a seating plan as you book your tickets. You’ll see this once you’ve chosen a time and date for your preferred venue. If you’d like more information on the seating or where your seats will be then you can pop us an email at helpdesk@nightgardenlive.com and we will do our best to help out.
Has this answer been useful? If not, you can contact us
As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
Has this answer been useful? If not, you can contact us
Please drop us an email at helpdesk@nightgardenlive.com and we will do our best to help out.
Has this answer been useful? If not, you can contact us
If you need to change details on your booking, please contact our customer services team at helpdesk@nightgardenlive.com. Please note we cannot refund tickets once they have been booked.
Has this answer been useful? If not, you can contact us
We are members of STAR (Secure Tickets from Authorised Retailers). Buying from STAR members guarantees certain things. STAR members undertake to:
- Clearly identify the face value of any tickets purchased and any additional booking fees
- Highlight any terms and conditions, including transferability, cancellation and viewing restrictions
- Handle bookings in a polite and courteous manner, giving the highest standards of professional service
- STAR represents most of the major ticket agents and numerous venue box offices around the UK.
- Membership of STAR can be recognised by the use of the STAR kitemark and a list of members is available at www.star.org.uk or by phoning the STAR helpline (0844 879 4272). It is also important that the seller has a valid and visible physical address and a telephone number. Our address is 42 Tabard Street, London SE1 4JU and phone number is 0330 058 0556.
Has this answer been useful? If not, you can contact us
Some venues have adult tickets and child tickets. The age range and prices for these tickets varies depending on the venue you choose. Some venues have a flat price for both adults and children.
When selecting your tickets, a drop-down option will appear for you to select the child ticket option if there's one available. Please make sure you select the correct ticket type before completing your purchase. Some venues also require that you have a ticket for your baby.
Please drop us an email to helpdesk@nightgardenlive.com if you’re bringing a baby below the child ticket age range and we will help you with this.
Has this answer been useful? If not, you can contact us
When tickets go on sale, you’ll find the address and a map for your chosen venue on our website. If you need any other help with travel information then do feel free to get in touch with us at helpdesk@nightgardenlive.com and we will do our best to help out.
Has this answer been useful? If not, you can contact us
As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
Has this answer been useful? If not, you can contact us
As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
Has this answer been useful? If not, you can contact us
Please drop us an email to helpdesk@nightgardenlive.com with the theatre you are hoping to visit us at and we will do our best to help out.
Has this answer been useful? If not, you can contact us
As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.
Has this answer been useful? If not, you can contact us
Your online Advent calendar features 24 days of In the Night Garden Live fun and games, with a new animation, video or game to discover each and every day - plus the chance to win some amazing gifts!
Once you've registered you'll be able to access your online Advent calendar from 01 Dec. Simply enter the email address or mobile number you registered with to receive a magic link to sign you in.
Opening each day's new door between 6am and 6pm GMT gives you have a chance to win one of our exciting gifts - one of 10,024 to be given away!
There are 10,000 picture books of Igglepiggle’s Busy Day and 24 gift bundles full of In The Night Garden goodies available to win.
Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.
Register for your free In the Night Garden Live online Advent calendar here!
Has this answer been useful? If not, you can contact us
If you win one of the 24 Gift bundles, our support team will aim to be in touch within one working day using the contact details you have provided.
If you win one of the 10,000 Picture books, you'll need to claim it from "Your gifts" in the Advent Calendar. Here you'll be given the chance to confirm your address details.
Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.
Register for your free In the Night Garden Live online Advent calendar here!
Has this answer been useful? If not, you can contact us
There are 24 Gift bundles and 10,000 Picture books to be won this Advent. Free gift draw entries are limited to one entry per day per household. If you are allocated a free gift, you are still eligible to win the other type of gift during the remaining Advent Calendar period. Keep playing every day to enjoy the Advent calendar and for the best chance of winning both a Gift bundle and a Picture book!
Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.
Register for your free In the Night Garden Live online Advent calendar here!
Has this answer been useful? If not, you can contact us
From 01 Dec, you will be able to access your free online Advent calendar and start opening the doors. If you’ve been logged out, you can request a magic link here.
All you need to do is enter the email address you registered with. Please do check your junk or spam if you can’t find this in your inbox.
You can also enter your mobile number and we’ll send an SMS with your magic link. Please note your magic link will expire within 24 hours, but you can request a new link at any time.
Once you have received the magic link, you will have access to all of the doors up to the current date. If you keep the calendar open on your browser, you will not need to sign in again, and you'll be able to go back to the calendar tomorrow and open the next door. However, if you do get logged out, you can request a new link to sign back in at any time!
Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.
Register for your free In the Night Garden Live online Advent calendar here!
Click here for our contact details and Christmas opening hours
Has this answer been useful? If not, you can contact us
This Advent you could win one of 24 Gift Bundles. PLUS there are 10,000 Picture books to give away. Keep opening the doors everyday between 6am and 6pm, 01 - 24 Dec, for the best chance of winning a gift!
Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.
Register for your free In the Night Garden Live online Advent calendar here!
Has this answer been useful? If not, you can contact us
You can sign up for your free online Advent calendar from Thu 16 Nov and the first door will be available to open on 01 Dec. Don’t worry if you miss some of the days - you can sign up throughout December and you’ll still get access to all the content from previous days. For your chance to win a gift, open today’s door between 6am and 6pm.
Click here for our contact details and Christmas opening hours
Register for your free In the Night Garden Live online Advent calendar here!
Has this answer been useful? If not, you can contact us
We’re sorry that you’re having some trouble viewing the content behind some of the doors. Although we try our best to ensure the Advent calendar can be used by as many families as possible, there can be compatibility problems with some browsers and some devices.
If possible, please try using a different computer, mobile or tablet to view the calendar. It can also help to change your browser to a different one, for example, Google Chrome, which tends to work well for most people.
If you still have problems, please contact our friendly support team and let us know the type of browser and device you’re using so we can help! You can contact us at helpdesk@familytickets.com or call 0330 058 1585 and we’re available 10am-4pm Mon-Sun.
Click here for our contact details and Christmas opening hours
Register for your free In the Night Garden Live online Advent calendar here!
Has this answer been useful? If not, you can contact us
If you’ve won a gift bundle in the In the Night Garden Live online Advent calendar, someone from our customer support team will get in touch with you on the next working day to help you claim your gift. You can also contact us at helpdesk@familytickets.com as soon as you see the pop-up message that you’ve won.
Please note if you win a Gift bundle on Sat 23 Dec or Sun 24 Dec, you will be contacted on Wed 27 Dec 2023 by someone from our support team.
Click here for our contact details and Christmas opening hours
Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.
Register for your free In the Night Garden Live online Advent calendar here!
Has this answer been useful? If not, you can contact us
If you’ve won a picture book in the In the Night Garden Live online Advent calendar and claimed it, then it will be dispatched within 10 working days by Royal Mail 2nd class post. This normally takes 10 working days to arrive, but there can be delays to Royal Mail’s services during the busy Christmas period. If you haven’t received your gift after 20 days from claiming it, please contact us and we’ll do what we can to help!
Please be aware that our offices and contact centre will be closed on the bank holidays over the Christmas period. A member of our team will get back to you as soon as possible.
Click here for our contact details and Christmas opening hours
Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.
Register for your free In the Night Garden Live online Advent calendar here!
Has this answer been useful? If not, you can contact us
We use third party delivery companies including Royal Mail, so although we’ll do everything we can to send your gift to you as quickly as possible, we sadly cannot guarantee that your free gift will arrive in time for Christmas.
If you’ve claimed a free gift between 1 - 15 Dec, your gift should be dispatched before Royal Mail’s recommended last posting date for Christmas. So there’s a good chance it should arrive in time for Christmas Day.
If you’ve claimed a free gift between 16 - 24 Dec, it is likely to arrive after Christmas Day or in the New Year.
Click here for our contact details and Christmas opening hours
Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.
Register for your free In the Night Garden Live online Advent calendar here!
Has this answer been useful? If not, you can contact us
Once you’ve registered, it’s not possible for you to change your personal details on the Advent calendar. If you need to change your address, please email helpdesk@familytickets.com and someone from our friendly support team will help you.
If you’ve already claimed a gift, it may not be possible for us to change the address that it will be delivered to, but please get in touch and we’ll do everything we can to help!
Click here for our contact details and Christmas opening hours
Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.
Register for your free In the Night Garden Live online Advent calendar here!
Has this answer been useful? If not, you can contact us
Every day from 1 Dec - 24 Dec there’s a new door to open on your Advent calendar, and gifts will be awarded between the hours of 6am and 6pm. We expect that the Advent calendar content will remain online until 05 Jan 2024 for you to continue enjoying the videos, activities and animations with your little one.
Click here for our contact details and Christmas opening hours
Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.
Register for your free In the Night Garden Live online Advent calendar here!
Has this answer been useful? If not, you can contact us
Unfortunately the Advent calendar is only open to UK residents; you must have a UK address and UK mobile number to sign up. We’re also only able to ship free gifts to UK addresses.
Click here for our contact details and Christmas opening hours
Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.
Register for your free In the Night Garden Live online Advent calendar here!
Has this answer been useful? If not, you can contact us
You can contact our friendly support team at Family Tickets on 0330 058 1585 or helpdesk@familytickets.com. Our standard opening hours are 10am - 4pm Mon-Sun.
Has this answer been useful? If not, you can contact us
You can apply your gift card number in the box at the checkout stage of your purchase. Make sure that you are not using express pay or the fast pay option as this will prevent the box from appearing. If you need any further help, please get in touch and we will be happy to provide further assistance.
Has this answer been useful? If not, you can contact us
Book with confidence. If you have any problems please contact us at helpdesk@nightgardenlive.com
Money Back Guarantee:
Have confidence with a money back guarantee for your booking of In the Night Garden Live with Family Tickets. If you have coronavirus symptoms, have tested positive for coronavirus, need to self-isolate or quarantine let us know before the start time of your performance and we will refund your full order, including booking fees.
In the event of a venue being affected by a local lockdown we will follow Government advice. Our customer service team will get in touch with you ahead of the performance with an update about your booking.
Other than due to Covid 19 tickets are not refundable. If you can no longer attend your booked performance, we’ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 058 1585. Our opening hours are 10am - 4pm Monday to Sunday.
What our customers have said:
“Excellent customer service through these uncertain times. So quick to reply and also offering 3 options that are clear to understand. Put most other companies to shame. Well done and keep up the good work, will certainly be using your service again.”
“Although the show I had booked for has been cancelled due to Covid19, I will absolutely use this service again for future bookings. The refund was quickly processed. Thanks for all of your hard working during this time.”
“Good clear advice as to what would happen with my refund and when it would be completed by. Will definitely use family tickets again, thank you.”
“Excellent customer service and quick resolution. Very happy customer! Will be re-purchasing tickets when the show goes ahead next Spring. Thank you!”
“I received a very speedy response from Sheryl who was more than happy to help. Unfortunately due to Covid the event has been cancelled but I would hope to book in the future through Family Tickets Thanks”
Has this answer been useful? If not, you can contact us
Please email helpdesk@nightgardenlive.com with your name, postcode and the email address that you used to make your booking. A member of our customer service team will be happy to advise you of the different options available to you.
Has this answer been useful? If not, you can contact us
If you've registered for the In the Night Garden Live Presale, we will send you an email with your presale discount code on Sunday 28th January and the booking link on Monday 29th January.
Has this answer been useful? If not, you can contact us
The In the Night Garden Live presale starts at 9am on Wednesday 31st January to registered users only. If you've registered, you will receive a time slot and unique discount code on Sun 28th Jan and your booking link on Monday 29th January by email. Please do check your junk or spam if you can't find it in your inbox!
Has this answer been useful? If not, you can contact us
