Tickets

Can I pick where I sit?

All theatres let you see a seating plan as you book your tickets. You’ll see this once you’ve chosen a time and date for your preferred venue. If you’d like more information on the seating or where your seats will be then you can pop us an email at helpdesk@nightgardenlive.com and we will do our best to help out.

How much do tickets cost?

Ticket prices vary depending on the venue you choose and where you want to sit in the theatre. Ticket prices will vary up to £23.50.

Are there discounts for children?

There are lower-priced Child tickets available at every venue. The age range and prices for these tickets varies depending on the venue you choose. When selecting your tickets, a drop-down option will appear for you to select the Child ticket option. Please make sure you select the correct ticket type before completing your purchase.

Does my child need a ticket?

Yes, lower-priced Child tickets are available at every venue. The age range and prices for Child tickets varies depending on the venue you choose. When selecting your tickets, a drop-down option will appear for you to select the Child ticket option.

What is an Adult ticket?

These are tickets for people over the age of 16 years old. Every adult who comes to see the show needs an Adult ticket.

Are there family tickets available?

No – we don’t offer family tickets, but lower-priced child tickets are available when you select your seats.

Does my baby need a ticket?

As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.

What are the different ticket types?

There are Adult tickets and lower-priced Child tickets available at every venue. The age range and prices for these tickets varies depending on the venue you choose. When selecting your tickets, a drop-down option will appear for you to select the Child ticket option. Please make sure you select the correct ticket type before completing your purchase. Some venues also require that you have a ticket for your baby. Please drop us an email to helpdesk@nightgardenlive.com if you’re bringing a baby below the Child ticket age range and we will help you with this.

Are there any booking fees?

There are no hidden fees. Any booking fees are included in the ticket prices you can see on our website, and will be clearly identified on the checkout page.

How will I receive my tickets?

There are different ways for you to receive your tickets depending on the venue that you choose. The available ticket delivery options might include e-ticket (for you to print at home), by post or collect at the venue.

Do I need to print my e-ticket?

You should receive an email shortly after booking with a link to download your e-ticket. You must print out the tickets before you come to see the show.

What should I do if I haven't received my e-ticket?

Your e-ticket should be emailed to you within 24 hours of placing your order. If you haven't received your e-ticket and you've checked your junk and spam folders, please call our customer service team on 0330 1200 123 - lines are open 9am - 6pm (weekdays) and 9am - 5pm (weekends and bank holidays).

Can someone else collect the tickets or attend the show instead of me?

Some venues might need you to give the person picking the tickets up a letter to confirm that this is OK. Please drop us an email at helpdesk@nightgardenlive.com and we will do our best to help out.

Can I exchange my tickets for a different performance?

We know that plans can quickly change when you have a young family, so we’ll always try our best to help if you need to exchange your tickets to another performance. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 1200 123. We’re available from 9am-6pm Mon-Fri and 9am-5pm weekends and bank holidays.

Can I have a refund for my tickets?

No, tickets are not refundable. If you can no longer attend your booked performance, we’ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 1200 123. We’re available from 9am-6pm Mon-Fri and 9am-5pm weekends and bank holidays.

How can I ensure my tickets are from a genuine agent and that my purchase will go well?

We are members of STAR (Secure Tickets from Authorised Retailers). Buying from STAR members guarantees certain things. STAR members undertake to:

- Clearly identify the face value of any tickets purchased and any additional booking fees

- Highlight any terms and conditions, including transferability, cancellation and viewing restrictions

- Handle bookings in a polite and courteous manner, giving the highest standards of professional service

- STAR represents most of the major ticket agents and numerous venue box offices around the UK.

- Membership of STAR can be recognised by the use of the STAR kitemark and a list of members is available at www.star.org.uk or by phoning the STAR helpline (0844 879 4272). It is also important that the seller has a valid and visible physical address and a telephone number. Our address is 42 Tabard Street, London SE1 4JU and phone number is 0330 058 0556.

Can I make changes to my booking details after the booking has been completed?

If you need to change details on your booking, please contact our customer services team at helpdesk@nightgardenlive.com. Please note we cannot refund tickets once they have been booked.

I have chosen to “Collect from the venue”, where and when do I collect my tickets?

Please collect your tickets in person at the venue's ticket office up to 45 minutes prior to the event. This is the same address where the show will take place. Please note that some venues do not print the tickets earlier than the date of the show. If you have any questions, please contact our customer services team at helpdesk@nightgardenlive.com To pick up your tickets, you may need to show:

- A valid photo ID, driver's license or passport.

- The credit card you used to purchase the tickets.

- Your booking reference number.

What is the seating like?

As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.

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It's really well organised for families - we've had such a lovely time.

Hannah Seymour

Testimonials image 1

I loved the show and Ariana couldn't stop screaming with excitement

Imogen Thomas, @Imogen_Thomas

imogen thomas

Big smiles, she really loved it - definitely recommended!

Chris Newman

chris and olivia newman

The only time I've actually shed a tear in a theatre

Charlie Brooker, @charltonbrooker

charlie brooker

She loved it. Definitely bring the kids - it's fun for everyone.

Richard & Christina Heast

Richard christina and ruby

Definitely go - just for the delight on your child's face - it's amazing!

Victoria Prosser

parentOne

The kids were absolutely glued all the way through!

Jade Hicks

jade and jack hicks

She was mesmerised, I was in tears - absolutely fantastic show!

Suzi Creed

parentTwo

She absolutely loved it and I wouldn't have wanted her to miss it.

Heather Jones

Testimonials image 2

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