What happens if I'm, or a member of my group is, affected by coronavirus when I'm meant to see In the Night Garden Live during the 2024 tour?

Book with confidence. If you have any problems please contact us at


Money Back Guarantee:

Have confidence with a money back guarantee for your booking of In the Night Garden Live with Family Tickets. If you have coronavirus symptoms, have tested positive for coronavirus, need to self-isolate or quarantine let us know before the start time of your performance and we will refund your full order, including booking fees.

In the event of a venue being affected by a local lockdown we will follow Government advice. Our customer service team will get in touch with you ahead of the performance with an update about your booking.

Other than due to Covid 19 tickets are not refundable. If you can no longer attend your booked performance, we’ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 058 1585. Our opening hours are 10am - 4pm Monday to Sunday.

What our customers have said:

“Excellent customer service through these uncertain times. So quick to reply and also offering 3 options that are clear to understand. Put most other companies to shame. Well done and keep up the good work, will certainly be using your service again.”

“Although the show I had booked for has been cancelled due to Covid19, I will absolutely use this service again for future bookings. The refund was quickly processed. Thanks for all of your hard working during this time.”

“Good clear advice as to what would happen with my refund and when it would be completed by. Will definitely use family tickets again, thank you.”

“Excellent customer service and quick resolution. Very happy customer! Will be re-purchasing tickets when the show goes ahead next Spring. Thank you!”

“I received a very speedy response from Sheryl who was more than happy to help. Unfortunately due to Covid the event has been cancelled but I would hope to book in the future through Family Tickets Thanks”


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It's really well organised for families - we've had such a lovely time.

Hannah Seymour

Testimonials image 1

I loved the show and Ariana couldn't stop screaming with excitement

Imogen Thomas, @Imogen_Thomas

imogen thomas

Big smiles, she really loved it - definitely recommended!

Chris Newman

chris and olivia newman

The only time I've actually shed a tear in a theatre

Charlie Brooker, @charltonbrooker

charlie brooker

She loved it. Definitely bring the kids - it's fun for everyone.

Richard & Christina Heast

Richard christina and ruby

Definitely go - just for the delight on your child's face - it's amazing!

Victoria Prosser


The kids were absolutely glued all the way through!

Jade Hicks

jade and jack hicks

She was mesmerised, I was in tears - absolutely fantastic show!

Suzi Creed


She absolutely loved it and I wouldn't have wanted her to miss it.

Heather Jones

Testimonials image 2

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