Book with confidence. If you have any problems please contact us at
Money Back Guarantee –
Have confidence with a money back guarantee for your booking of In the Night Garden Live with Family Tickets. If you have coronavirus symptoms, have tested positive for coronavirus, need to self-isolate or quarantine let us know before the start time of your performance and we will refund your full order, including booking fees.
In the event of a venue being affected by a local lockdown we will follow Government advice. Our customer service team will get in touch with you ahead of the performance with an update about your booking.
Other than due to Covid 19 tickets are not refundable. If you can no longer attend your booked performance, we’ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 058 1585. Our opening hours are 10am - 4pm Monday to Friday.
What our customers have said –
Excellent customer service through these uncertain times. So quick to reply and also offering 3 options that are clear to understand. Put most other companies to shame. Well done and keep up the good work, will certainly be using your service again.
Although the show I had booked for has been cancelled due to Covid19, I will absolutely use this service again for future bookings. The refund was quickly processed. Thanks for all of your hard working during this time.
Good clear advice as to what would happen with my refund and when it would be completed by. Will definitely use family tickets again, thankyou .
Excellent customer service and quick resolution. Very happy customer! Will be re-purchasing tickets when the show goes ahead next Spring. Thank you!
I received a very speedy response from Sheryl who was more than happy to help. Unfortunately due to Covid the event has been cancelled but I would hope to book in the future through Family Tickets Thanks