No, tickets are not refundable. If you can no longer attend your booked performance, we’ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 1200 123. We’re available from 9am-6pm Mon-Fri and 9am-5pm weekends and bank holidays.
It's really well organised for families - we've had such a lovely time.
I loved the show and Ariana couldn't stop screaming with excitement
Imogen Thomas, @Imogen_Thomas
Big smiles, she really loved it - definitely recommended!
The only time I've actually shed a tear in a theatre
Charlie Brooker, @charltonbrooker
She loved it. Definitely bring the kids - it's fun for everyone.
Richard & Christina Heast
Definitely go - just for the delight on your child's face - it's amazing!
The kids were absolutely glued all the way through!
She was mesmerised, I was in tears - absolutely fantastic show!
She absolutely loved it and I wouldn't have wanted her to miss it.