I can’t see anything when I open some of the doors to my online Advent calendar. What should I do?

We’re sorry that you’re having some trouble viewing the content behind some of the doors. Although we try our best to ensure the Advent calendar can be used by as many families as possible, there can be compatibility problems with some browsers and some devices.

If possible, please try using a different computer, mobile or tablet to view the calendar. It can also help to change your browser to a different one, for example, Google Chrome, which tends to work well for most people. 

If you still have problems, please contact our friendly support team and let us know the type of browser and device you’re using so we can help! You can contact us at helpdesk@familytickets.com or call 0330 058 1585 and we’re available 10am-4pm Mon-Fri.

Click here for our contact details and Christmas opening hours

Get your free In the Night Garden Live online Advent calendar here!

Sign up for News & Offers


It's really well organised for families - we've had such a lovely time.

Hannah Seymour

Testimonials image 1

I loved the show and Ariana couldn't stop screaming with excitement

Imogen Thomas, @Imogen_Thomas

imogen thomas

Big smiles, she really loved it - definitely recommended!

Chris Newman

chris and olivia newman

The only time I've actually shed a tear in a theatre

Charlie Brooker, @charltonbrooker

charlie brooker

She loved it. Definitely bring the kids - it's fun for everyone.

Richard & Christina Heast

Richard christina and ruby

Definitely go - just for the delight on your child's face - it's amazing!

Victoria Prosser

parentOne

The kids were absolutely glued all the way through!

Jade Hicks

jade and jack hicks

She was mesmerised, I was in tears - absolutely fantastic show!

Suzi Creed

parentTwo

She absolutely loved it and I wouldn't have wanted her to miss it.

Heather Jones

Testimonials image 2

We're sorry but those seats for this performance have now sold out.

OK

We are sorry goody bags are sold out.

OK

We are sorry meet a character is currently out of stock.

OK

Sorry, you can only buy one of those at a time.

OK

We're very sorry but that product is no longer available.

OK

We're sorry but those email not registered.

OK

We're very sorry but we appear to be having trouble contacting our booking system. Please try again.

OK

We're very sorry but we appear to be having trouble contacting our booking system. Please check your basket to see if your item was added. If not please try again.

OK

Sorry! We've emptied your basket as it's been a little while since you put something in it.

OK

We're currently having difficulty contacting our booking system. Please try again.

OK

Your booking protection code is not valid!

OK

Your booking protection code has been used!

OK

Your booking protection code expired!

OK