Help

Online Shop

Do you send items abroad?

No, unfortunately we’re not able to deliver items outside the UK at the moment.

Who will deliver my merchandise order?

Items are dispatched on the next working day after you have placed your order by Royal Mail second class post.

I’ve changed my mind – can I return my items?

If you change your mind and contact us within 14 days of delivery, you are entitled to a refund. Items must be returned to us unopened in their original packaging within 14 days of cancellation. Please email helpdesk@nightgardenlive.com and we’ll help you with this.

What will happen if I’m not at home when my order is delivered?

Royal Mail will usually post a card through your door if you aren’t in when they try to deliver your parcel. This card will tell you when they’ll try to deliver again, or where you can collect your parcel from if this isn’t possible.

Where's my merchandise order?

If you haven’t received your items after 7 days of placing your order online, please email helpdesk@nightgardenlive.com with your order number and we’ll look into it for you.

Do you have to send my merchandise order to my billing address?

Yes, we can only send your order to your billing address (the address your payment card is registered to).

How long will it take for my merchandise order to arrive?

Your merchandise order should arrive within 5 days of the dispatch date. Dispatch normally happens the next working day after you place your order online.

How much does delivery cost?

P&P on all orders from our online shop costs £3.95. Your items will be dispatched on the next working day after you place your order, by Royal Mail second class post.

The item I want is out of stock - when will you get more?

If the item you want is out of stock, please email helpdesk@nightgardenlive.com and we'll do our best to give you a date for when we'll have more available.

I've had my item more than 7 days but now it's broken. Can I return it?

Yes, in some circumstances we can offer you a replacement. Please email us at helpdesk@nightgardenlive.com with your order number and we'll do what we can to help.