Tickets

All theatres let you see a seating plan as you book your tickets. You’ll see this once you’ve chosen a time and date for your preferred venue. If you’d like more information on the seating or where your seats will be then you can pop us an email at helpdesk@nightgardenlive.com and we will do our best to help out.

Please drop us an email at helpdesk@nightgardenlive.com and we will do our best to help out.

We are members of STAR (Secure Tickets from Authorised Retailers). Buying from STAR members guarantees certain things. STAR members undertake to:

– Clearly identify the face value of any tickets purchased and any additional booking fees

– Highlight any terms and conditions, including transferability, cancellation and viewing restrictions

– Handle bookings in a polite and courteous manner, giving the highest standards of professional service

– STAR represents most of the major ticket agents and numerous venue box offices around the UK.

– Membership of STAR can be recognised by the use of the STAR kitemark and a list of members is available at www.star.org.uk or by phoning the STAR helpline (0844 879 4272). It is also important that the seller has a valid and visible physical address and a telephone number. Our address is 42 Tabard Street, London SE1 4JU and phone number is 0330 058 0556.

You can apply your gift card number in the box at the checkout stage of your purchase. Make sure that you are not using express pay or the fast pay option as this will prevent the box from appearing. If you need any further help, please get in touch and we will be happy to provide further assistance.

Some venues have adult tickets and child tickets. The age range and prices for these tickets varies depending on the venue you choose. Some venues have a flat price for both adults and children.

When selecting your tickets, a drop-down option will appear for you to select the child ticket option if there’s one available. Please make sure you select the correct ticket type before completing your purchase. Some venues also require that you have a ticket for your baby.

Please drop us an email to helpdesk@nightgardenlive.com if you’re bringing a baby below the child ticket age range and we will help you with this.

As In the Night Garden Live is visiting lots of different theatres, it will depend on where you are visiting us. Please drop us an email to helpdesk@nightgardenlive.com and we will do our best to help out.

There are different ways for you to receive your tickets depending on the venue that you choose. For most venues, tickets will be issued as an e-ticket (for you to print or display on your phone). There may be some venues where you’ll need to collect your tickets at the box office on the day.

You should receive an email shortly after booking with a link to download your e-ticket. You can either print off your e-ticket or display it on your mobile device to the staff at the venue.

Your e-ticket should be emailed to you within 24 hours of placing your order. If you haven’t received your e-ticket and you’ve checked your junk and spam folders, please call our customer service team on 0330 1200 123 – lines are open 10am – 4pm Monday to Sunday. You can also email helpdesk@nightgardenlive.com

We know that plans can quickly change when you have a young family, so we’ll always try our best to help if you need to exchange your tickets to another performance. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 1200 123. We’re available from 10am-4pm Mon-Sun.