Tickets

How much does it cost to call your 03 telephone numbers?

Whether you call from your mobile or fixed landline, calls to any of our 03 telephone numbers cost no more than a national rate call to an 01 or 02 number. Calls to 03 numbers count towards any inclusive minutes in the same way as 01 and 02 calls. You can find more information about 03 numbers on the Ofcom website: http://ask.ofcom.org.uk/help/telephone/03number

When do tickets go on sale to the general public?

Tickets will go on sale to the general public at 9am on Friday 2nd February. If you’ve registered for the presale, you’ll get early access from Wednesday 31st January. We’ll send your time slot and discount code on Sunday 28th January and booking link on Monday 29th January.

When does the presale start?

The In the Night Garden Live presale starts at 9am on Wednesday 31st January to registered users only. If you’ve registered, you will receive a time slot and unique discount code on Sun 28th Jan and your booking link on Monday 29th January by email. Please do check your junk or spam if you can’t find it in your inbox!

When will I receive my Presale booking link?

If you’ve registered for the In the Night Garden Live Presale, we will send you an email with your presale discount code on Sunday 28th January and the booking link on Monday 29th January.

What happens if I’m, or a member of my group is, affected by coronavirus when I’m meant to see In the Night Garden Live during the 2024 tour?

Book with confidence. If you have any problems please contact us at helpdesk@nightgardenlive.com

Money Back Guarantee:

Have confidence with a money back guarantee for your booking of In the Night Garden Live with Family Tickets. If you have coronavirus symptoms, have tested positive for coronavirus, need to self-isolate or quarantine let us know before the start time of your performance and we will refund your full order, including booking fees.

In the event of a venue being affected by a local lockdown we will follow Government advice. Our customer service team will get in touch with you ahead of the performance with an update about your booking.

Other than due to Covid 19 tickets are not refundable. If you can no longer attend your booked performance, we’ll do our best to help you if we can. Every venue has a different exchange policy, so to find out if we can help you, please call our customer service team on 0330 058 1585. Our opening hours are 10am – 4pm Monday to Sunday.

What our customers have said:

“Excellent customer service through these uncertain times. So quick to reply and also offering 3 options that are clear to understand. Put most other companies to shame. Well done and keep up the good work, will certainly be using your service again.”

“Although the show I had booked for has been cancelled due to Covid19, I will absolutely use this service again for future bookings. The refund was quickly processed. Thanks for all of your hard working during this time.”

“Good clear advice as to what would happen with my refund and when it would be completed by. Will definitely use family tickets again, thank you.”

“Excellent customer service and quick resolution. Very happy customer! Will be re-purchasing tickets when the show goes ahead next Spring. Thank you!”

“I received a very speedy response from Sheryl who was more than happy to help. Unfortunately due to Covid the event has been cancelled but I would hope to book in the future through Family Tickets Thanks”