If you’ve won a picture book in the In the Night Garden Live online Advent calendar and claimed it, then it will be dispatched within 10 working days by Royal Mail 2nd class post. This normally takes 10 working days to arrive, but there can be delays to Royal Mail’s services during the busy Christmas period. If you haven’t received your gift after 20 days from claiming it, please contact us and we’ll do what we can to help!
Please be aware that our offices and contact centre will be closed on the bank holidays over the Christmas period. A member of our team will get back to you as soon as possible.
Our online Advent calendar is hosted by our official ticketing partner, Family Tickets.