If you win a Picture Book gift on the Advent calendar you will see a pop-up message saying “Claim Now”. The best way to claim is to click on “Claim Now” straightaway and fill in the personal details requested to make sure your gift reaches you. If you need help claiming your gift, please contact our support team on 0330 120 0123. You have 24 hours to claim your gift, after that time it will return to our gift pool and will be reallocated to someone else.
If you win a VIP Meet a Character Experience then one of our team will get in touch, using the contact details you have provided.
It's really well organised for families - we've had such a lovely time.
I loved the show and Ariana couldn't stop screaming with excitement
Imogen Thomas, @Imogen_Thomas
Big smiles, she really loved it - definitely recommended!
The only time I've actually shed a tear in a theatre
Charlie Brooker, @charltonbrooker
She loved it. Definitely bring the kids - it's fun for everyone.
Richard & Christina Heast
Definitely go - just for the delight on your child's face - it's amazing!
The kids were absolutely glued all the way through!
She was mesmerised, I was in tears - absolutely fantastic show!
She absolutely loved it and I wouldn't have wanted her to miss it.