I can’t see anything when I open some of the doors to my online Advent calendar. What should I do?

We’re sorry that you’re having some trouble viewing the content behind some of the doors. Although we try our best to ensure the Advent calendar can be used by as many families as possible, there can be compatibility problems with some browsers and some devices.

If possible, please try using a different computer, mobile or tablet to view the calendar. It can also help to change your browser to a different one, for example, Google Chrome, which tends to work well for most people.

If you still have problems, please contact our friendly support team and let us know the type of browser and device you’re using so we can help! You can contact us at helpdesk@familytickets.com or call 0330 058 1585 and we’re available 10am-4pm Mon-Sun.

Click here for our contact details and Christmas opening hours

Register for your free In the Night Garden Live online Advent calendar here!

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It's really well organised for families - we've had such a lovely time.

Hannah Seymour

Hannah Seymour

I loved the show and Ariana couldn't stop screaming with excitement

Imogen Thomas, @Imogen_Thomas

Imogen Thomas, @Imogen_Thomas

Big smiles, she really loved it - definitely recommended!

Chris Newman

Chris Newman

The only time I've actually shed a tear in a theatre

Charlie Brooker, @charltonbrooker

Charlie Brooker, @charltonbrooker

She loved it. Definitely bring the kids - it's fun for everyone.

Richard & Christina Heast

Richard & Christina Heast

Definitely go - just for the delight on your child's face - it's amazing!

Victoria Prosser

Victoria Prosser

The kids were absolutely glued all the way through!

Jade Hicks

Jade Hicks

She was mesmerised, I was in tears - absolutely fantastic show!

Suzi Creed

Suzi Creed

She absolutely loved it and I wouldn't have wanted her to miss it.

Heather Jones

Heather Jones