Online Shop

Your merchandise order should arrive within 5 days of the dispatch date. Dispatch normally happens the next working day after you place your order online.

P&P on all orders from our online shop costs £3.95. Your items will be dispatched on the next working day after you place your order, by Royal Mail second class post.

If the item you want is out of stock, please email helpdesk@nightgardenlive.com and we’ll do our best to give you a date for when we’ll have more available.

Yes, in some circumstances we can offer you a replacement. Please email us at helpdesk@nightgardenlive.com with your order number and we’ll do what we can to help.

No, unfortunately we’re not able to deliver items outside the UK at the moment.

Items are dispatched on the next working day after you have placed your order by Royal Mail second class post.

If you change your mind and contact us within 14 days of delivery, you are entitled to a refund. Items must be returned to us unopened in their original packaging within 14 days of cancellation. Please email helpdesk@nightgardenlive.com and we’ll help you with this.

Royal Mail will usually post a card through your door if you aren’t in when they try to deliver your parcel. This card will tell you when they’ll try to deliver again, or where you can collect your parcel from if this isn’t possible.

If you haven’t received your items after 7 days of placing your order online, please email helpdesk@nightgardenlive.com with your order number and we’ll look into it for you.

Yes, we can only send your order to your billing address (the address your payment card is registered to).