Once a refund has been processed, we are unable to cancel it and issue a gift card instead.
That shouldn’t happen, but if it does then please contact us at email@example.com and a member of the team will be more than happy to amend that for you, so that you receive your preferred option.
Please contact us at firstname.lastname@example.org and we will look into this for you.
Please contact email@example.com and we will ask you for some further information, including proof of identity. We will then issue you with a BACS refund, which will take a little bit longer to process, but will mean that we can solve this for you.
Don’t worry – the refund should still reach your bank account as normal, regardless of not having the original payment card!
Unfortunately, we cannot make refunds to any other bank account than the original. In this instance, issuing you with a gift card is the best way to proceed.
Please let us know your new details by emailing firstname.lastname@example.org and one of our support team will update your customer account.
You can apply your gift card number in the box at the checkout stage of your purchase. Make sure that you are not using express pay or the fast pay option as this will prevent the box from appearing. If you need any further help, please get in touch and we will be happy to provide further assistance.
We are sorry that we cannot send a physical copy of the gift card to you, but it is easy to print off from your computer if want to do so.
We are unable to swap gift cards for refunds once a gift card has been issued.
Please email email@example.com with your name, postcode and the email address that you used to make your booking. A member of our customer service team will be happy to advise you of the different options available to you.
The options include a gift card worth 120% of the cost of your original booking, which has no expiry date and can be used to book tickets for the newly announced 2021 In the Night Garden Live tour.
It's really well organised for families - we've had such a lovely time.
I loved the show and Ariana couldn't stop screaming with excitement
Imogen Thomas, @Imogen_Thomas
Big smiles, she really loved it - definitely recommended!
The only time I've actually shed a tear in a theatre
Charlie Brooker, @charltonbrooker
She loved it. Definitely bring the kids - it's fun for everyone.
Richard & Christina Heast
Definitely go - just for the delight on your child's face - it's amazing!
The kids were absolutely glued all the way through!
She was mesmerised, I was in tears - absolutely fantastic show!
She absolutely loved it and I wouldn't have wanted her to miss it.