I’ve won a giant soft toy - how do I claim it?

If you’ve won a giant soft toy in the In the Night Garden Live online Advent calendar, someone from our customer support team will get in touch with you on the next working day to help you claim your gift. You can also contact us at helpdesk@familytickets.com as soon as you see the pop-up message that you’ve won. You’ll get to choose between a giant Igglepiggle, Upsy Daisy or Makka Pakka soft toy (subject to availability). Your soft toy will be dispatched on the next working day after you claim it and should arrive within 2-3 working days!

We are closed on Christmas Eve, so please note if you win a soft toy on Tue 24 Dec, you will be contacted on Fri 27 Dec by someone from our support team.

Click here for our contact details and Christmas opening hours

Get your free In the Night Garden Live online Advent calendar here!