If you’ve won a giant soft toy in the In the Night Garden Live online Advent calendar and claimed it from our customer support team, then it will be dispatched the next working day by Royal Mail 2nd class post. This normally takes 2-3 working days to arrive, but there can be delays to Royal Mail’s services during the busy Christmas period. If you haven’t received your gift after 7 days from claiming it, please contact us and we’ll do what we can to help! 

Please be aware that our offices and contact centre will be closed from Fri 25 Dec 2020 to Sun 3 Jan 2020 inclusive. A member of our team will get back to you as soon as possible.

Click here for our contact details and Christmas opening hours

Get your free In the Night Garden Live online Advent calendar here!