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You can change your seats for a different performance if you get in touch with us before the advertised start time of your show by paying a £5 exchange fee. The £5 fee is payable in addition to any increase in ticket price between the price you originally paid and the current price for the new performance (there will be no refund if the current price for the new performance is less than the price you originally paid). To change your seats, call our customer service team on 0330 1200 123 - lines are open 9am-6pm (9am-5pm weekends and bank holidays)
No, tickets are not refundable. However we do have a flexible exchange policy where you can change your seats for a different performance up to an hour before the show by paying a £5 exchange fee and any increase in ticket price. To read the full exchange policy, click here. There is also a Booking Refund Protection option available at the time of booking, which is administered by Booking Protect Ltd. Please read the Booking Refund Protection terms and conditions if you select this option when booking your tickets.
If you need to cancel your booking and have Booking Refund Protection on your order, you need to complete a Refund Application Form online on the Booking Protect website: https://bookingprotect.com/refund/. Please refer to the Booking Refund Protection terms and conditions for details.
Please remember we have a flexible exchange policy that allows you to change your seats for for a different performance if you get in touch with us before the advertised start time of your show. You can read our full exchange policy here.
Birmingham, Cannon Hill Park
12 Jul - 30 Jul
Manchester, intu Trafford Centre
5 Aug - 28 Aug
It's really well organised for families - we've had such a lovely time.
I loved the show and Ariana couldn't stop screaming with excitement
Imogen Thomas, @Imogen_Thomas
Big smiles, she really loved it - definitely recommended!
The only time I've actually shed a tear in a theatre
Charlie Brooker, @charltonbrooker
She loved it. Definitely bring the kids - it's fun for everyone.
Richard & Christina Heast
Definitely go - just for the delight on your child's face - it's amazing!
The kids were absolutely glued all the way through!
She was mesmerised, I was in tears - absolutely fantastic show!
She absolutely loved it and I wouldn't have wanted her to miss it.