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Exchange Policy

Can I exchange my tickets for a different performance?

You can change your seats for a different performance if you get in touch with us before the advertised start time of your show by paying a £5 exchange fee. The £5 fee is payable in addition to any increase in ticket price between the price you originally paid and the current price for the new performance (there will be no refund if the current price for the new performance is less than the price you originally paid). To change your seats, call our customer service team on 0330 1200 123 - lines are open 9am-6pm (9am-5pm weekends and bank holidays)

Can I have a refund for my tickets?

No, tickets are not refundable. However we do have a flexible exchange policy where you can change your seats for a different performance up to an hour before the show by paying a £5 exchange fee and any increase in ticket price. To read the full exchange policy, click here. There is also a Booking Refund Protection option available at the time of booking, which is administered by Booking Protect Ltd. Please read the Booking Refund Protection terms and conditions if you select this option when booking your tickets.

What should I do if I am unable to attend the show and have purchased Booking Refund Protection?

If you need to cancel your booking and have Booking Refund Protection on your order, you need to complete a Refund Application Form online on the Booking Protect website: https://bookingprotect.com/refund/. Please refer to the Booking Refund Protection terms and conditions for details.

Please remember we have a flexible exchange policy that allows you to change your seats for for a different performance if you get in touch with us before the advertised start time of your show. You can read our full exchange policy here.

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Birmingham, Cannon Hill Park

12 Jul - 30 Jul

Manchester, intu Trafford Centre

5 Aug - 28 Aug

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It's really well organised for families - we've had such a lovely time.

Hannah Seymour

I loved the show and Ariana couldn't stop screaming with excitement

Imogen Thomas, @Imogen_Thomas

Big smiles, she really loved it - definitely recommended!

Chris Newman

The only time I've actually shed a tear in a theatre

Charlie Brooker, @charltonbrooker

She loved it. Definitely bring the kids - it's fun for everyone.

Richard & Christina Heast

Definitely go - just for the delight on your child's face - it's amazing!

Victoria Prosser

The kids were absolutely glued all the way through!

Jade Hicks

She was mesmerised, I was in tears - absolutely fantastic show!

Suzi Creed

She absolutely loved it and I wouldn't have wanted her to miss it.

Heather Jones

We're sorry but those seats for this performance have now sold out.

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We are sorry goody bags are sold out.

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We are sorry meet a character is currently out of stock.

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Sorry, you can only buy one of those at a time.

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We're very sorry but that product is no longer available.

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We're very sorry but we appear to be having trouble contacting our booking system. Please try again.

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Sorry! We've emptied your basket as it's been a little while since you put something in it.

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