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In The Night Garden | Contact Us

Contact Us

Please enter your details below to help us answer your query as quickly as possible.

You should receive an acknowledgment email immediately from our customer service team to confirm that we've received your message.

Our ticket prices start low and rise over time. Prices will never go down, so you can be sure you’ll get the best price by booking early. Top price tickets booked on the day of the show cost £35, but when tickets first go on sale you’ll be able to book weekend premium seats for just £20 and weekend standard seats for £14.50 (with even bigger discounts on weekdays). Every ticket includes a Souvenir Activity Brochure worth £7.

You should receive a confirmation email and e-ticket shortly after your booking is completed - these can sometimes end up in Spam or Junk folders, so do please check there too. You can request a new email, and check the status of your order, by signing into Your Account.

If this doesn't resolve your issue, or you have encountered any other problems with your e-tickets please do let us know via the form below.

If you selected tickets by post and paid the additional fee you should receive them within two weeks of making your booking.

The first batch of tickets By Post and b Souvenir Gift Box will be dispatched on Monday 29th January.

If you purchased a Souvenir Gift Box, these are dispatched the same day (if ordered before 3pm Mon-Fri) by Royal Mail 24, and should arrive the next day. If you ordered your tickets after 3pm, or over a weekend or Bank Holiday, they will be dispatched the next working day.

If your tickets haven't arrived when you expected them to please use the form below to let us know, and please include your order number and delivery address.

You can change your tickets up to an hour before the show by paying a £5 fee, plus any increase in ticket price. We can’t do this by email, so please call us on 0330 120 0123. Lines are open 9.30am-6pm Mon-Fri.

We are sorry to hear that. Please give us as much information as possible about what’s happened and what we need to do to make it right!

We've made a list of our most frequently asked questions on our Help page - you’ll probably find the answer to your question there straightaway. If this doesn't solve your problem please use this form to email us.

Please Sign In to your account and you’ll be able to add Meet a Character tickets or Goody Bags to your order. If you’re still having problems, email us using the form below. 

Please give us as much information as possible about exactly what’s happening for you. It’s also really helpful if you can tell us about any error messages you are seeing. You can call our Customer Service Team for assistance, or to place your order over the phone, on 0330 1200 123. Lines are open 9.30am-6pm, Mon - Fri.

Please take a look at our Help page and the frequently asked questions - you’ll probably find the answer to your question there straightaway. If not, please use this form to email us.

All of our venues are wheelchair and buggy accessible, and all have nearby parking and good public transport links. You can find detailed information about each of our venues, including postcodes, parking and travel advice on the 'Your Day' section of our website. 

You can also keep up to date with all the updates from your local venue on our Facebook events - why not join your nearest event today, and let us know you're coming?

You may also be able to find the answer to your question on our FAQs page. If not, please get in touch using the form below.

If you've placed an order on our website, but haven't received a confirmation email yet, please do check your Spam or Junk folders, as emails can sometimes end up there.

If you haven't received anything within 6 hours of placing your order you can request a new email by signing into Your Account.

If this doesn't resolve your issue please do let us know via the form below, and we'll look into it as soon as we can.

We're sorry but those seats for this performance have now sold out.

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We are sorry goody bags are sold out.

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We are sorry meet a character is currently out of stock.

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Sorry, you can only buy one of those at a time.

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We're very sorry but that product is no longer available.

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We're sorry but those email not registered.

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We're very sorry but we appear to be having trouble contacting our booking system. Please try again.

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We're very sorry but we appear to be having trouble contacting our booking system. Please check your basket to see if your item was added. If not please try again.

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Sorry! We've emptied your basket as it's been a little while since you put something in it.

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We're currently having difficulty contacting our booking system. Please try again.

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Your booking protection code is not valid!

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Your booking protection code has been used!

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Your booking protection code expired!

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Your message has been received and is being reviewed by our Helpdesk team.


You should receive a confirmation email to the email address that you entered.

If you do not receive an email, please email helpdesk@nightgardenlive.com

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